Before choosing a Medical Alert service, do the homework!

Not all Medical Alert services are the same

In 1994, after over a decade of research in the field with actual Medical Alert users, Hardiman Support Services was proud to provide medical alert services to our clients. We provide only quality two way voice communication systems, backed by state of the art monitoring.

Ask who manufactures and monitors the equipment you are considering, then ask:

What about the Technology?

The system we provide is an industry leader with a range of 400 - 600 feet, line of sight, has a monitor that advises you of a low battery in the water proof activator, conducts self testing and provides test reminders.  Our design and manufacturing is constantly striving to improve the product and service to insure that you have the latest, best technology available. We do not provide unproven technology or "gimmicks" to entice clients.

What is an Inactivity Alert, and is it standard on your equipment?

An Inactivity Alert is a Medical Alert feature that requires that the user be at home at a certain time each and every day to reset the system or an alarm will be generated to the monitoring station indicating “inactivity”. Many manufacturers make this a standard feature in their equipment even though it is the culprit of many false alarms and is indicated by most clients to be a nuisance to their life style. For this reason our equipment offers this feature as optional rather than standard.

What is your Monitoring Center Response Protocol?

Many monitoring stations require that a personal responder (friend, neighbor, etc.) be contacted prior to or instead of calling of Emergency Services (police, fire,paramedics) especially if they are not able to speak with you over the two way voice system. We believe that when experiencing a life threatening emergency any time delay can be critical, therefore, our monitoring center allows each client to determine their own calling protocol. Each client has a personal choice and will preauthorize their instructions to the monitoring station at the time of sign up. Our monitoring center also offers this same level of assistance to anyone in your home, even guests, regardless of who the designated subscriber is, we believe that any emergency in your home is your emergency also.  Our monitoring center maintains multiple, UL approved, monitoring centers online simultaneously in different geographical parts of the country, guarding against failure due to localized widespread emergency.

Not all service providers are the same

In 1994, inspired by a family tragedy and born out of a genuine social need, a new idea in service companies was formed. Hardiman Support Services (HSS) combines a wisdom born of personal experience and the skill of more than 30 years of professional experience to bring the technology of assistive service and equipment specifically to the elderly and disabled communities. This winning combination of compassion and skill is what makes HSS exceptional. All services and equipment are carefully tested and reviewed by elderly and disabled users prior to earning the recommendation of HSS.

Before choosing a service provider ask these questions:

What will my length of contract be?

HSS requires no minimum length of contract. Our service is available for both short and long term use.

Must I purchase any equipment or pay for maintenance?

HSS provides all equipment FREE as part of the service and provides a lifetime warranty. We will also replace your equipment FREE as technology improves, so you always have equipment that will provide you the best service available.

Do you provide payment assistance for clients that can not afford the monthly monitoring charge?

HSS’s goal is to provide service to anyone who has a serious need, regardless of ability to pay. We offer payment reductions to those who require either temporary or permanent assistance. HSS has not had a price change since 1997, and in 1997 our prices were reduced. We continue to seek ways to maintain low cost to all clients. Don't be fooled by low "introductory" rates offered by some companies, who may raise your rates later.  Over 25% of all our profits go to charity and assistance to others.